Sales and Returns Policy

On behalf of the team at Carcoon ABN: 15 096 853 628 we’d like to thank you for your interest in our products. Our goal is to make your online shopping experience with us as easy, enjoyable and beneficial as possible. It is our priority to ensure this process is as simple for you as possible.

Prices

Carcoon endeavours to offer you competitive prices on our products. Your total order price will include the price of the product (on the day of shipping) plus any applicable sales tax, shipping charges. Carcoon reserves the right to change prices for products displayed on its website at any time. Purchases are billed in Australian Dollars. Carcoon cannot guarantee foreign currency rates, and advises customers not residing in Australia to contact Carcoon if you wish to purchase any products.

Payment Methods: Credit Card

You may pay by credit card no matter which ordering method you use. Credit card billing occurs when your order is shipped.

Please note: Some credit cards have daily spending limits that may delay the processing of your order. To enquire about your spending limit, please contact your credit provider or financial institution. Carcoon cannot ship an order until payment has been approved by our bank. Carcoon must receive your payment within 10 calendar days or your order will be cancelled. Please allow 1 business day for order processing after Carcoon receives your payment.

NOTE: Carcoon will never ask for your credit card details by email.

Product Availability

Every effort is made to ship your order within 1 business day however circumstances beyond our control may cause a delay. If a delay beyond this occurs, Carcoon will contact you via email and provide a revised shipping estimate.

Product Warranty

All Carcoon products sold on this website are brand new, and carry a one year Limited Warranty against defects in materials and workmanship.

Please Note: Normal wear and tear, misuse, neglect voids any warranties, expressed or implied.

Return and Refund Policy

If you are not satisfied with your purchase of a Carcoon product, please call Carcoon on 1800 888 009 to lodge a Refund or Return request within 30 days of the receipt of the product. If the item is returned in the original packaging, we will exchange it for you or offer a refund based on your original method of payment. All products must be packed in the original, packaging, including any accessories, manuals, documentation, CD’s that where shipped with the product.

Please Note: Carcoon recommends that you:

  • Contact Carcoon for details of their shipper so the goods can be correctly returned at no cost to you.

If you choose not to follow both these recommendations, you will be responsible for any loss or damage to the product during shipping.

Carrier charges for returning product are the responsibility of the purchaser.
Carcoon reserves the right to test any returned product. If the customer misrepresents the condition of the product, Carcoon may impose a handling fee.

Proof of Purchase

Carcoon will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

Sales Tax

Orders purchased and shipped within Australia will attract 10% GST. International orders will not attract GST. The Proof of Purchase that Carcoon mails to you will include any applicable sales tax.

Shipping Options

Carcoon offers domestic and international shipping by Australia Post. Some overweight items are shipped by TNT Couriers.

Shipping Details

The shipment date of your order is usually within 1 business day, and does not necessarily include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorisation, in the case of a credit card).

Please allow 3-4 days for delivery within Australia, or 2-3 weeks for overseas orders.

Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Business days are Monday through to Friday, excluding Australian public holidays.

Please Note: Title and risk of loss to all products will pass to you upon delivery.

Other Terms and Conditions

Carcoon reserves the right to change the terms and conditions of Sale and Return at any time. Carcoon will update this Sales and Returns Policy as its policy changes, so we advise you to keep checking back at this page for further updates.